PMP & ITIL Study Guide

(31) Which of the following is not an external-unpredictable risk?

1. Changes in government regulations
   
2. Natural hazards
   
3. Unexpected environmental side effects
   
4. Inflation
   
   

Answer:D

(32) Maslow ranked Human needs from the highest to lowest:

1. Self actualization; self promotion; social; security and physiological needs
   
2. Self esteem; self actualization; social; security and physiological
   
3. Self actualization; self esteem; social; security and physiological
   
4. Self fulfillment; self esteem; social; security and physiological
   
   

Answer:C

(33) Which of the following statements concerning contract type is correct?

1. A fixed price contract contains the most risk for the buyer.
   
2. Cost reimbursable contracts offer sellers the highest profit potential.
   
3. Lump sum contracts offer sellers the greatest profit potential.
   
4. Unit price contracts are illegal in many jurisdictions.
   
   

Answer:C

(34) Herzberg identified factors, which, if present, will lead to increased motivation. A typical factor would be:

1. Good supervision
   
2. Job security
   
3. Regular promotions
   
4. Good salary
   
5. A dental plan
   
   

Answer:C

(35) Your customer ask for a small change in the project, which was not budgeted in the project. It is a small effort as compared to the total project and you need the goodwill for a multimillion dollar on the pipeline. You will

1. Refuse to do the work
   
2. Agree to do the work at no charge
   
3. Do the work and bill him later
   
4. Assess the cost and schedule impact and tell them you will decide later
   
   

Answer:D

(36) You are responsible for ensuring that your seller's performance meets contractual requirements. For effective contract administration, you should:

1. Hold a bidders conference
   
2. Establish the appropriate contract type
   
3. Implement the contract change control system
   
4. Develop a statement of work
   
   

Answer:C

(37) The three major causes of change on a project are:

1. Replacement of the project manager or key project team members; changes in priorities by senior management; and contractual difficulties.
   
2. Changes in the relative importance of time, resources, or cost ; new knowledge about the deliverable; and technological uncertainty
   
3. Errors in the initial assessment of how to achieve the goal of the project; new information about the project deliverable; and a new mandate
   
4. Unavailability of resources promised by the functional managers; cost overruns; and changes in customer requirements
   
   

Answer:C

(38) The purpose of the review of deliverables and project performance at the conclusion of a project phase is to:

1. Determine how many resources are required to complete the project according to the project baseline
   
2. Adjust the schedule and cost baselines based on past performance
   
3. Obtain customer acceptance of project deliverables
   
4. Determine whether the project should continue to the next phase
   
   

Answer:D

(39) Your project is in the final test stage, the user acceptance test. It meets all the product specs and is under planned costs. In term of schedule, this project is ahead. Your customer meet you and requested that he will not accept the product unless you make several changes. What you should do is:

1. Get the list of the changes and estimate all of them. If the total cost is still within the baseline, you just do it
   
2. Estimate the costs and send this to your customer requesting contract modification
   
3. Ask the customer to file a Change request
   
4. Sit with the customer to review the product specs and tell him/her that you have completed the project.
   
   

Answer:C

(40) The delphi Method is best suited for:

1. Decision-making
   
2. Cost Control
   
3. Overhead rate estimating
   
4. Team discussions
   
   

Answer:A

(41) Which of the following methods is least likely to be used for explaining project planning guidelines to the team?

1. Project Office Memo
   
2. Project office directive
   
3. Project team meeting
   
4. Formal project report
   
   

Answer:D

(42) Projects are initiated in response of:

1. Stakeholder's pressure
   
2. Business needs
   
3. Technological obsolescence
   
4. All of the above
   
   

Answer:D

(43) The party that needs the change resulting from the project, and who will be its custodian on completion is the:

1. Owner
   
2. Sponsor
   
3. Customer
   
4. Client
   
   

Answer:A

(44) A document or tool which describes when and how human resources will be brought onto and taken off the project team is called a:

1. Staffing Management Plan
   
2. Responsibility Assignment Matrix (RAM ).
   
3. Organizational Breakdown Structure (OBS).
   
4. Resource Assignment Chart
   
   

Answer:A

(45) In which type of organization is team building likely to be most difficult?

1. Functional
   
2. Projectized
   
3. Matrix
   
4. Project expediter
   
5. Project coordinator
   
   

Answer:C

(46) A tool which links the project roles and responsibilities to the project scope definition is called:

1. Scope Definition Matrix
   
2. Responsibility Assignment Matrix
   
3. Roles Assignment Matrix
   
4. Project Scope and Roles Matrix
   
   

Answer:B

(47) Which of the following are outputs from the Communications Planning process?

1. Project records
   
2. Communications management plan
   
3. Performance reports
   
4. Formal acceptance
   
5. b and c
   
   

Answer:B

(48) The receiver filters messages based on all but the following:

1. Culture
   
2. Semantics
   
3. Language
   
4. Distance
   
5. Knowledge
   
   

Answer:D

(49) The sending or conveying of information from one place to another is the process of:

1. Networking
   
2. Transmitting
   
3. Encrypting
   
4. Promoting
   
   

Answer:B

(50) The three major types of communication are:

1. Written, verbal, and non-verbal.
   
2. Verbal, formal documentation, informal documentation.
   
3. Verbal, written, and graphic.
   
4. Verbal, written, and electronic.
   
   

Answer:A(51) All of the following are communication tools EXCEPT:

1. Memos
   
2. Verbal circulation of a rumor
   
3. Videos
   
4. Body language
   
5. Inputting data into a spreadsheet
   
   

Answer:E

(52) Communication is the PRIME responsibility of a Project:

1. Manager in a weak matrix
   
2. Manager in a projectized environment
   
3. Coordinator
   
4. Expeditor
   
   

Answer:D

(53) What are the four parts of the communications model?

1. Sending, Receiving, Decoding, and Comprehending
   
2. Sender, Message, Medium, Receiver
   
3. Communicator, Message, Receiver, Decoder
   
4. Communicating, Transmitting, Receiving, Comprehending
   
   

Answer:B

(54) In negotiating with functional department managers, project managers often find themselves using what two-party conflict management approach?

1. Win-Lose
   
2. Win-Win
   
3. Lose-Lose
   
4. None of the above
   
   

Answer:C

(55) A leadership style in which the project manager shares problems with team members and formulates solutions as a group is called:

1. Autocratic
   
2. Consultation in a group
   
3. Consensus
   
4. One-to-one consultation
   
   

Answer:C

(56) A type of organization in which the project manager has little formal authority and basically acts as a staff assistant to an executive who is ultimately responsible for the project is called:

1. Functional
   
2. Weak matrix
   
3. Project coordinator
   
4. Project expediter
   
   

Answer:D

(57) Create WBS process belongs to:

1. Initiation Process Group
   
2. Planning Process Group
   
3. Executing Process Group
   
4. Monitoring & Controlling Process Group
   
   

Answer: B

(58) In which of the following organizations is the project manager role likely to be part-time?

1. Weak matrix
   
2. Functional
   
3. Balanced matrix
   
4. a and b
   
5. All of the above
   
   

Answer:C

(59) Project Risk Management includes all of the following processes except:

1. Risk Quantification
   
2. Risk Identification
   
3. Risk Analysis
   
4. Risk Response Development
   
5. Risk Response Control
   
   

Answer:E

(60) Using the PMBOK definition of contingency reserve, which of the following statements about contingency reserves is false?

1. A contingency reserve is a separately planned quantity used to allow for future situations which may be planned for only in part.
   
2. Contingency reserves may be set aside for known unknowns.
   
3. Contingency reserves may be set aside for unknown unknowns.
   
4. Contingency reserves are normally included in the project's cost and schedule baselines.
   
   

Answer:C