PMP & ITIL Study Guide

Question - 1

Your company has been hired to configure software in 500 computers. All computers need equal time to configure. You calculate the time to configure each computer as 5 hours. The cost for labour is calculated at $500 each computer. Your Project Sponsor disagrees with your labour estimate. Why is so?


1.You haven't completed one computer yet, so you don't know how long the work will actually take.
2.You have not factored in all of the effort applied to the work.
3.You have not considered the law of diminishing returns.
4.You have not considered the learning curve.

Answers : 4
Explanation : 4 is the best choice. As the project team completes more and more units, the time to configure a computer should take less and less time.


Question - 2

Which of the following statement is true about Work Breakdown Structure (WBS)?

1.It identifies the project elements that require resources.
2.It is used to organize the cost estimates and to ensure that the cost of all identified work has been estimated.
3.It provides the relationship among all the components of the project and the project deliverables.
4.All of the above

Answers : 4
Explanation : Work breakdown structure (WBS): It identifies the project elements that require resources, used to organize the cost estimates and to ensure that the cost of all identified work has been estimated, and provides the relationship among all the components of the project and the project deliverables.


Question - 3

Templates and forms which are available in the organization and are part of organization's ________ project plan development.
1.Assumptions
2.Constraints
3.Software
4.Methodology

Correct Answers are : 1
Explanation : Templates and forms which are available in the organization are reusable components. Any resource that can be reused as a useful tool is part of the total methodology of project planning.


Question - 4

You are a project manager of a project. Customer has requested a change which will increase the project risk. What is your NEXT step?
1.Analyze the impact of the change.
2.Report to Senior Management.
3.Report to Sponsor.
4.Change the Risk Management Plan.

Correct Answers are : 1
Explanation : Your first task is to analyze the impact of the change.



Question - 5

Which of the following is part of the Perform Quality Assurance process?
1.Benchmarking
2.Cost of Quality
3.Design of experiments
4.Quality audits

Correct Answers are : 4
Explanation : Quality audits are part of the Perform Quality Assurance process.



Question - 6

You are a project manager and you are currently finalizing requirements with two stakeholders BUT both stakeholder have different views on requirements for the same project. How can you resolve the issue ?
1.look at why there is different view on requirements and discuss with both of them
2.look at why there is different view on requirements and finalize which looks good to you
3.ask your manager to deal with this
4.finalize requirement which looks good to you

Correct Answers are : 1
Explanation : Best is "look at why there is different view on requirements and discuss with both of them and try to resolve the issue". Option is C is an example of avoidance. Option B and D is example of forcing.


Question - 7

You are managing a project. This project must satisfy industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the level of quality. This process is called ________.
1.Quality Control
2.Quality assurance
3.Plan Quality
4.All of the above

Correct Answers are : 3
Explanation : Plan Quality: Identifying the quality standards that are relevant to the project and determining how to meet them.


Question - 8

____________ is the process of predicting future project performance based on the actual performance to date.
1.Variance Analysis
2.Issue Analysis
3.Pareto Analysis
4.Forecasting

Correct Answers are : 4
Explanation : Forecasting is the process of predicting future project performance based on the actual performance to date, PMBOK page no 300.


Question - 9

The first way to solve a conflict between team members is:
1.Let them resolve it
2.Sponsor resolves it
3.Project Manager resolves it
4.Top Management resolves it

Correct Answers are : 1
Explanation : A is the correct answer. Let the people involved in the conflict work it out first.


Question - 10

The RFP (Request for proposal) is done in the_______.
1.Plan Procurements
2.Conduct Procurements
3.Administer Procurements
4.Close Procurements

Correct Answers are : 1
Explanation : RFP(Request for proposal) is done in Plan Procurements process,


Question - 11

Your project has a budget of $240,000 and is expect to last for 1 year, with the work and budget spread evenly across all months. The project is now in the fourth month, the work is on schedule, but you have already spent $120,000 of the project budget. What is your COST Variance in this case?
1.-$40,000
2.$40,000
3.$240,000
4.$2300

Correct Answers are : 1
Explanation : Cost Variance = Earn Value - Actual Cost Earn Value = (Total Cost/total project months) * total months completed = ($240,000 / 12)*4=$80,000 CV = $80,000 - $120,000 = -$40,000


Question - 12

Procurements audits is done in _______ .
1.Plan Procurements
2.Conduct Procurements
3.Administer Procurements
4.Close Procurements

Correct Answers are : 4
Explanation : Procurements audits are done in Close Procurements. PMBOK page no 345.


Question - 13

An activity which is in critical path is delayed. What should you do ?
1.Compress the schedule
2.Scope cut
3.Inform customer about delay
4.Deliver uncompleted activity

Correct Answers are : 1
Explanation : A is the correct answer. Compress the schedule is the best option.


Question - 14

Given the following estimates: Optimistic 3 days, Pessimistic 9 days, and most likely 6 days. What is the PERT weighted average?
1.6
2.4
3.6.3
4.6.1

Correct Answers are : 1
Explanation : Optimistic = Co, most likely = Cm, Pessimistic = Cp. PERT weighted average = (Co + 4Cm + Cp)/6 = (3+4*6+9)/6 = 36/6 = 6


Question - 15

Which plan describes when and how human resources will be brought onto, and taken off of, the project team?
1.Scope management plan
2.Risk management plan
3.Staffing Management Plan
4.All of the above

Correct Answers are : 3
Explanation : C is the correct answer. Staffing Management Plan - Describes when and how human resources will be brought onto, and taken off of, the project team.


Question - 16

You are project manager of a software project. Your team member want to technical change to a activity which will add more time to that activity. What should you do ?
1.Check the activity is in critical path
2.Allow team member to change the activity
3.Report to senior management
4.Ignore change in activities.

Correct Answers are : 1
Explanation : A is the correct answer. Check the activity is in critical path is the best option.


Question - 17

As a project manager of a project , you have just completed Schedule network diagram. What should you do NEXT time management activity?
1.Estimate Activity Resources
2.Sequence Activities
3.Estimate Activity Durations
4.Develop Schedule

Correct Answers are : 1
Explanation : A is the correct answer. Schedule network diagram is an output of Sequence Activities, NEXT process is Estimate Activity Resources.


Question - 18

Your project activity float is negetive 10. What is your course of action ?
1.add more resources
2.ask more time to complete the project
3.use less experienced team members
4.Ignore It.

Correct Answers are : 1
Explanation : A is the correct answer. Negetive activity float means your project is behind. Add more resource is best option.

Question - 19

Identifying the quality standards that are relevant to the project and determining how to meet them is called _________.
1.Quality Control
2.Quality Assurance
3.Plan Quality
4.All of the above

Correct Answers are : 3
Explanation : Plan Quality: Identifying the quality standards that are relevant to the project and determining how to meet them.

Question - 20

A data point in a control chart that requires investigation is called:
1.a special cause
2.a quality fault
3.a rule of seven
4.a rule of five

Correct Answers are : 1
Explanation : A data point in a control chart that requires investigation is called a special cause.