PMP & ITIL Study Guide

21. A project manager performs Earned Value Analysis and finds the following values:

EV: 100,000; PV: 125,000; AC: 100,000

A. The project is on schedule but costs exceed budget.
B. The project is on schedule and on budget.
C. The project is behind schedule but on budget.
D. Then project is behind schedule and costs exceed budget.

Answer: C

22. What are "Global Literacies"?.

A. The ability to read reports written in many different languages.
B. The ability to succeed in a cross cultural environment.
C. The ability to develop internationally accepted contracts.
D.The ability to communicate using drawings and pictograms which are understood all over the world

Answer: B

23. During a project the scope of product purchased on a cost reimbursable contract has increased. In the contract the contractor's indirect costs are calculated as 20 % of the direct costs. What is most likely to be true?

A. The contractor's indirect costs will increase and the customer's payment for them will increase, too.
B. The contractor's indirect costs will increase but the customer's payment for them not.
C. Neither the indirect costs nor the customer's payment for indirect costs will increase.
D. The contractor's indirect costs will not increase but the customer's payment for them will.

Answer: D

24. A project management team is evaluating the causes that might contribute to unsatisfactory performance and quality. Which of the following statements is not true?

A. Normal process variation is attributable to random causes.
B. Special causes are easier to predict and handle than random causes.
C. Special causes are unusual events.
D. A process can be optimized to limit the bandwidth of variations due to random causes.

Answer: B

25. You are performing a project management audit in your company and find that most of the project plans are neither consistent nor up-to-date. Which of the following statements is not true?

A. Projects should never be executed without a valid, updated and working project plan.
B. The project plan is secondary because it is only the results that matter.
C. A great deal of effort is required to develop and update a project plan, but the benefits include less pressure on all stakeholders and a resulting product that will satisfy the requirements.
D. Poor planning is one of the major reasons for cost and time overruns.

Answer: B

26. What is active risk acceptance?

A. Creating contingency reserves in money and time.
B. Developing a plan to minimize potential impact.
C. Developing a plan to minimize probability.
D. Making additional resources available

Answer: A

27. Project costs are over budget when

A. CPI > 1.
B. CPI < 1.
C. CPI < 0.
D. SPI = 1.

Answer: B

28. Which of the following statements is not true?

A. Only those who realize that cultural differences are a resource to be fully utilized will survive.
B. There is a common ground for people from different cultures on which they can interact without unsolvable conflicts.
C. Cultural differences will always be an obstacle to be overcome.
D. Culture is a critical lever for competitive advantage.

Answer: C

29. What is a quality audit?

A. A team meeting dedicated to measuring and examinations.
B. A quality based inspection of work results.
C. A structured review of quality management activities.
D. A meeting with the customer to identify quality requirements.

Answer: C

30. You are assigned as the project manager in a project with an aggressive schedule. During a recent meeting your team complained about the high pressure applied and the many hours of overwork time.
What is the preferred solution to handle the problem?

A. Try to obtain additional budget and time.
B. Improve team communication and availability of high quality data on risks. Use this information to enable you to make well-founded decisions earlier.
C. The problem might be the customer disturbing project rhythm. Keep him on distance from the team.
D. Apply fast tracking to shorten project duration without additional work.

Answer: A

31. Activity 1 has a duration of 20 days, Activity 2 of 10 days, Activity 3 of 5 days and Activity 4 of 6 days. What is the minimum total duration between the Milestones A and B?

A. 36 days
B. 37 days
C. 39 days
D. 42 days

Answer: B

32. Which of the following statements is true concerning Scope Definition?

A. The Activity List is a principle output used for resource allocation and is an input to network diagramming.
B. The Scope Statement is a principle output containing a narrative description of project work and deliverables.
C. The Project Charter is a principle output and authorizes the project.
D. The Work Breakdown Structure is a principle output and should be broken down to a level which allows sufficient accuracy in planning.

Answer: D

33. All the following statements regarding "whistleblowing" are true except

A. It is the term used to define an employee's decision to disclose information on unethical, immoral or illegal actions at work to an authority figure.
B. An employee should always discuss the matter with people external to the company before following the "chain of command" and discuss it with the immediate superior.
C. The consequences of whistleblowing are often extreme and include possible being branded as having bad judgment, firing, civil action and imprisonment.
D. Carefully considered whistleblowing can lead to the end of unethical business practices.

Answer: B
34. Which of the following statements is not true?

A. Attribute sampling is the process of assessing whether results conform to specifications or not.
B. Prevention means keeping errors out of the process
C. Variables sampling means that the result is classified into one of the 3 categories: "acceptable" - "acceptable after rework" - "rejected".
D. Inspection means keeping errors out of the hands of the customer.

Answer: C

35. Why should assumptions be documented?

A. Assumptions might prove to be wrong. Knowing which assumptions were incorrect allows baseline adjustments in case of project crisis.
B. Assumption analysis is a valuable tool and technique of Risk Identification.
C. Assumptions limit the project management team's options for decision making.
D. In case of schedule or budget overruns, the documentation of assumptions supports a clear assignment of responsibility.

Answer: B

36. All the following statements are true except

A. It is axiomatic of the quality management discipline that the benefits outweigh the costs.
B. Quality should be tested and inspected into work results on a regular base.
C. The primary cost of meeting quality requirements is the expense associated with project quality management activities.
D. The primary benefit of meeting quality requirements is less rework, which means higher productivity, lower costs, and increased stakeholder satisfaction.

Answer: B

37. Which of the following statements about diagramming methods is not

A. PDM is the same as AON.
B. ADM is the same as AOA.
C. GERT is the same as System Dynamics Model.
D. GERT and System Dynamic Model are examples of conditional diagramming methods

Answer: C

38. A project is managed by a project coordinator. Which of the following statements is most likely to be true?

A. The performing organization is a weak matrix.
B. The performing organization is doing "management by projects".
C. The performing organization is a strong matrix.
D. The performing organization is projectized.

Answer: A

39. Which of the following statements concerning cross-cultural differences is true?

A. There is no one "best way" for project organization.
B. Some cultures have values, some not.
C. Cultural dilemmas should be denied to not allow them to disrupt project work.
D. Communicating across cultures should only be done using language. The nonverbal dimension bears too many risks.

Answer: A

40. What are dummy activities?

A. Activities in PDM which are not necessary and can be dropped if time is running out.
B. Arrows in ADM which represent dependencies between nodes without real activities.
C. Activities, which can be passed to the team members with the lowest IQ.
D. Activities in PDM which are not performed by team members.

Anewer: B