PMP & ITIL Study Guide

(121) When you are closing out a project, what must you do?

1. Perform project feedback on the team
   
2. Obtain sign off from the customer
   
3. Review project documentation for completeness
   
4. Update the project plans
   
   

Answer: B

(122) Financial controls that need to be considered for project plan development do not include:

1. Time reporting
   
2. Standard contract provisions
   
3. Process audits
   
4. Accounting codes
   
   

Answer: C

(123) A project manager has been working on a project for six months with the same team yet the team still shows a lack of support for the project. The best thing for the project manager to do would be to?

1. Re-evaluate the effectiveness of the reward system the project manager has put in place
   
2. talk to each team member's boss
   
3. Re-plan the project
   
4. Tell the team he needs its support
   
   

Answer: A

(124) A project has several teams. Team C has repeatedly missed several deadlines in the past causing Team D to have to crash the critical path several times. As the project leader for Team D, what should you do?

1. Meet with management alone
   
2. Meet with the project manager alone
   
3. Meet with the project manager and management
   
4. Meet with the project manager and the team C leader
   
   

Answer: D

(125) The current update to the schedule performance report shows no schedule variance. Based upon the reporting, you have told the client that the project is on time. However, your team members know that a major milestone has just been missed and that the project will not meet its startup date. This is an indication of poor?

1. Communication management planning
   
2. Scope management planning
   
3. Team trust
   
4. Schedule planning
   
   

Answer: A

(126) A project manager is assigned a project with a team that has already been selected. The first thing the project manager should find out about the team is?

1. What is each team member's favorite color
   
2. Each team member's objectives for working on the project
   
3. A list of each team member's tasks
   
4. Each team member's role in the project plan
   
   

Answer: D

(127) An advisor to a new project manager tells the project manager to create lessons learned at the end of a project. A lessons learned includes?

1. Any variances and the causes of the variances
   
2. Reports from the customer
   
3. Reports from management
   
4. A list of all the plans
   
   

Answer: A

(128) A project management professional can compare earned value performance data to all of the following project management tools EXCEPT:

1. Critical path analysis
   
2. Technical performance metrics
   
3. Risk mitigation plans
   
4. Forecasted final costs and schedule estimates
   
   

Answer: D

(129) The project is completed and the final deliverable given to the customer but the customer refuses to take any action to give final acceptance on the project. The project manager should?

1. Repeatedly ask for final acceptance
   
2. Ask the team for assistance
   
3. Document the situation
   
4. Do nothing because there is nothing that can be done
   
   

Answer: C

(130) Your new product development project has resulted in a highly successful new product. The property, equipment, materials, and personnel of your project are now being integrated into the functional organization. Your project is being terminated by:

1. Extinction
   
2. Addition
   
3. Integration
   
4. Starvation
   
   

Answer: C

(131) The Precedence Diagramming Method :

1. has finish-to-start task relationships and provides the flexibility of lead and lag time to the activities;
   
2. has the activity on the node;
   
   

Answer: A

(132) Gantt charts are great for:

1. Showing tasks relationships
   
2. Tracking actual vs planned
   
3. Good communications with customer, management and project teams
   
4. b and c
   
   

Answer: D

(133) Ultimate responsibility for quality management in the project rests with the?

1. Project engineer
   
2. Purchasing agent
   
3. Quality manager
   
4. Team members
   
   

Answer: D

(134) Design of experiments?

1. identifies which variables have the most influence on a quality outcome
   
2. identifies which variables have the least influence on a quality outcome
   
3. determines what a quality outcome is
   
4. is a method for research and development
   
   

Answer: A

(135) You are a project manager for a major information systems project. Someone from the quality department comes to see you about beginning a quality audit of your project. The team, already under pressure to complete the project as soon as possible, takes objection to the audit. You should explain to the team that the purpose of a quality audit is?

1. part of an ISO 9000 investigation
   
2. to check if the customer is following its quality process
   
3. to identify lessons learned that can improve performance on the project
   
4. to check the accuracy of the costs submitted by the team
   
   

Answer: C

(136) You manage a project whose team members have diverse skills and expertise. You want to encourage your staff to pool its knowledge on project issues to make the best decisions possible. The most appropriate management style to use is:

1. Laissez-faire
   
2. Democratic
   
3. Autocratic
   
4. Directive
   
   

Answer: A

(137) The types of power that have substantial influence on both subordinates and upper management are:

1. Formal & expert
   
2. Reward & penalty
   
3. Expert & referent
   
4. Formal & referent
   
   

Answer: C

(138) Your preferred resource is not available at the time needed. What is the best thing to do?

1. Negotiate with management to get the resource
   
2. Assess your alternatives
   
3. Begin the task early
   
4. Use reserves to increase resources assigned to those tasks.
   
   

Answer:B

(139) An important piece of hardware will be late. What is the first thing to do?

1. Discuss with team
   
2. Use schedule reserves
   
3. Use alternate vendor
   
4. Go to customer or management
   
   

Answer: A

(140) A project has experienced significant delays due to equipment problems, staff attrition, and slow client reviews. The project is 40% complete and has used 60% of the available calendar time. What is the FIRST thing you should do?

1. Re-baseline the schedule to reflect the new date
   
2. Analyze the critical path activities for potential to fast track or crash the schedule
   
3. Document the lack of progress and associated issues to management
   
4. Identify tasks that have required more time than planned
   
   

Answer: D

(141) A functional manager wants to make a change to the time associated with a task, but there is not enough reserve to accommodate the change. Who should authorize the change?

1. Senior management
   
2. The functional manager
   
3. The project manager
   
4. The team member performing the work
   
   

Answer: C

(142) During the course of a project you have motivated team members, managed conflict, performed personnel administrative functions and negotiated for more resources. These are examples of:

1. General Management
   
2. Project Human Resource Management
   
3. Project Execution
   
4. A Projectized organization
   
   

Answer:A

(143) You have been promoted to Manager, Continuous Process Improvement. Your new position:

1. Is a project because the work will be performed by people
   
2. Is not a project because Continuous Process Improvement will continue indefinitely
   
3. Is a project because it is constrained by limited resources
   
4. Is a project because improvements must be planned, executed, and controlled
   
   

Answer:B

(144) Which of the following is not a Project Management knowledge area?

1. Project Quality Management
   
2. Project Procurement Management
   
3. Project Configuration Management
   
4. Project Risk Management
   
   

Answer: C

(145) The state of being totally answerable for the satisfactory completion of a specific assignment is called:

1. Authority
   
2. Accountability
   
3. Responsibility
   
4. Fiduciary
   
   

Answer:B

(146) You are responsible for the communication controls for the Genesis series of satellites. Your current assignment is:

1. Project management
   
2. Functional management
   
3. Facility management
   
4. Program management
   
   

Answer:D

(147) Work packages are used to :

1. Represent units of work at a level where work is performed.
   
2. Distinguish one package from all others assigned to a single functional group.
   
3. Limit work to be performed to relatively short periods of time.
   
4. All of the above.
   
   

Answer: D

(148) Network planning methods(PERT/CPM/PDM):

1. Are usually too complicated for practical use on most projects
   
2. Require highly trained specialists for effective use
   
3. Always require computer support to be practical
   
4. Are based on flow charts and they allow observation of what happens to the project schedule when changes occur to a task's start and stop dates
   
   

Answer: D

(149) Earned value can be described as:

1. The value of the equipment that has been installed as of the current date
   
2. The sum of the labor costs that have been incurred on the project date
   
3. A method of measuring project performance
   
4. A method of measuring the amount of money that has been spent to date
   
   

Answer: C

(150) A role of the change control board is to:

1. issue change requests
   
2. represent top management interests in initiating innovation
   
3. review the impact of change requests on project costs, schedule, and specifications
   
4. schedule changes into PERT networks
   
5. identify new areas of project work
   
   

Answer: C(151) Quality control is:

1. identifying which quality standards are relevant to the project and determining how to satisfy them
   
2. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
   
3. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
   
4. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
   
5. assuming the production of goods that meet the highest standards of luxury
   
   

Answer: B

(152) Cost of quality is a concept that includes:

1. the cost necessary for ensuring conformance to requirements
   
2. the life cycle cost of the project
   
3. all research and development costs related to the project
   
4. only the cost of the quality control function
   
5. A and B
   
   

Answer: A

(153) The pillars) of quality is (are) :

1. Quality is free
   
2. Doing it right the first time
   
3. Zero defects
   
4. Process improvement
   
5. B and C
   
   

Answer: E

(154) Quality assurance is:

1. top management's intention regarding quality
   
2. functions determining implementation of the quality policy
   
3. actions to provide confidence of satisfying quality requirements
   
4. responsibilities and processes which implement quality management
   
5. all of the above
   
   

Answer: C

(155) The zero defects concept:

1. is a performance standard for management
   
2. is a motivational technique that promotes "doing it right the first time"
   
3. is used by management to communicate to all employees that everyone should do things right the first time
   
4. A and C
   
5. B and C
   
   

Answer: D

(156) When appointed, a project manager has the inherent forms of legitimate power conveyed to him. The three forms of legitimate power are:

1. absolute, direct, and indict
   
2. direction, coordination, and liaison
   
3. formal, informal, and persuasive
   
4. formal, reward, and direct
   
5. formal, reward, and penalty
   
   

Answer: E

(157) The five types of conflict resolution are listed below and represent, in general order of importance, the methods a project manager should use to manage conflict. The one used most often by project managers to resolve conflict is:

1. confrontation
   
2. compromise
   
3. smoothing
   
4. forcing
   
5. withdrawal
   
   

Answer: A

(158) The process of getting a group of diverse individuals to work effectively together as a team is the definition of

1. leadership
   
2. project management
   
3. the project manager's responsibilities
   
4. implementation
   
5. team building
   
   

Answer: E

(159) Which contract type should be used by the owner on a high risk project?

1. Cost plus percentage of cost
   
2. Cost plus incentive fee
   
3. Lump sum
   
4. Fixed price plus incentive fee
   
5. C and D
   
   

Answer: C

(160) PMI suggests which of the following behaviors as part of contract negotiations?

1. Probing, scratching, and small bites
   
2. Sniffing and smelling (olfactory)
   
3. Touching and caressing (tactile)
   
4. Mind-reading and extra-sensory perception
   
5. None of the above
   
   

Answer: A