PMP & ITIL Study Guide

(1) A Project Manager is at the project kick-off meeting. He confidently states the vision and mission for the project. This PM is exhibiting the following leadership style:

1. Hierarchal
   
2. Authoritarian
   
3. Charismatic
   
4. Associative
   
   

Answer:C

(2) You are in charge of developing a new product for an organization. Your quality metrics are based on the 80th percentile of each of the last three products developed. This is an example of:

1. Statistical sampling
   
2. Metrics
   
3. Benchmarking
   
4. Operational definitions
   
   

Answer: C

(3) The two closing procedures are called:

1. Contract close out and scope verification
   
2. Contract close out and Close Project
   
3. Project closure and product verification
   
4. Project closure and lessons learned
   
   

Answer: B

(4) During the schedule development process the Project Manager may have to go through several iterations of the schedule before establishing the schedule baseline. All of the following are tools and techniques that may be used during this process:

1. Critical Path Method, GERT, Resource Requirements
   
2. Resource Leveling Heuristics, Mathematical Analysis, Calendars
   
3. Duration compression, Resource Leveling Heuristics, PERT
   
4. GERT, PERT, Leads and Lags
   
   

Answer:C

(5) Which of the following models of conflict resolution allows a cooling off period, but seldom resolves the issue in the long term?

1. Problem solving
   
2. Withdrawal
   
3. Forcing
   
4. Smoothing
   
   

Answer:B

(6) The receiver filters messages based on all but the following:

1. Culture
   
2. Semantics
   
3. Language
   
4. Distance
   
5. Knowledge
   
   

Answer: D

(7) How much time does the typical project manager spend communicating both formally and informally?

1. 40-60%
   
2. 50-70%
   
3. 60-80%
   
4. 75-90%
   
   

Answer: D

(8) Group brainstorming encourages all of the following except:

1. Team building
   
2. Analysis of alternatives
   
3. Convergent thinking
   
4. Uninhibited verbalization
   
   

Answer: C

(9) The critical element in a project's communication system is the:

1. Progress report
   
2. Project directive
   
3. Project manager
   
4. Customer
   
   

Answer: C

(10) System integration consists of:

1. Assuring that the pieces of a project come together at the right time
   
2. Planning for contingencies that may occur throughout the life cycle of the project
   
3. The pieces of the project function as an integration unit
   
4. a and c
   
   

Answer: D

(11) Performance reviews are held to:

1. Correct the project manager's mistakes.
   
2. Provide for answers for upper levels of management
   
3. To assess project status or progress
   
4. To apprise the project costs and cost trends of the project
   
   

Answer: C

(12) A complex project will fit best in what type of organization?

1. Functional
   
2. Cross-functional
   
3. Matrix
   
4. Balanced
   
   

Answer:C

(13) Which of the following could be an appropriate WBS code for a work package at the fourth level in a WBS where the top level code is 1.0?

1. 1.4
   
2. 1.1.1.1
   
3. 1.2.3.4
   
4. a and c
   
5. b and c
   
   

Answer:E

(14) Which of the following Project Scope Management processes involves subdividing the major project deliverables into smaller, more manageable components?

1. Scope Planning
   
2. Initiation
   
3. Scope Change Control
   
4. Scope Definition
   
5. Create WBS
   
   

Answer:E

(15) The review of key deliverables and project performance at the conclusion of a project phase is called:

1. phase exit
   
2. kill point
   
3. stage gate
   
4. a and c
   
5. all of the above
   
   

Answer:E

(16) Project scope is:

1. The work that must be done in order to deliver a product with the specified features and functions.
   
2. The features and functions that are to be included in a product or service.
   
3. A narrative description of work to be performed under contract.
   
4. a and b
   
5. all of the above
   
   

Answer:A

(17)The unique identifiers assigned to each item of a WBS are often known collectively as:

1. The work package codes
   
2. The project identifiers
   
3. The code of accounts
   
4. The element accounts
   
   

Answer:C

(18) The sender of a message is responsible for:

1. Confirming the message is understood
   
2. Ensuring the receiver agrees with the message
   
3. Scheduling communication exchange
   
4. Presenting the message in the most agreeable manner
   
   

Answer: A

(19) What are the best uses of PERT:

1. Used in the planning phase to do " what if for the project.
   
2. Assist in the controlling of changes to the project.
   
3. Is used in the process of preparing a WBS for the project.
   
4. To measure future consequences of activities.
   
5. a and d.
   
   

Answer: E

(20) Change requests can occur due to:

1. An external event such as a change in government regulation.
   
2. An error or omission in defining the scope of the product.
   
3. An error or omission in defining the scope of the project.
   
4. a and c
   
5. all of the above
   
   

Answer:E

(21) A project plan is:

1. A formal, approved document used to guide both project execution and project control.
   
2. A document issued by senior management that provides the project manager with the authority to apply organizational resources to project activities.
   
3. A narrative description of products or services to be supplied.
   
4. A document describing the organizational breakdown structure of the company.
   
   

Answer:A

(22) Which of the following is NOT an example of a type of schedule report?

1. Gantt chart
   
2. Milestone chart
   
3. Fishbone diagram
   
4. Network diagram
   
   

Answer:C

(23) The most important criteria in selecting project selection method is:

1. Ease of use
   
2. Cost of using it
   
3. Available expertise
   
4. Capability
   
5. Realism
   
   

Answer:E

(24) What is Team Development?

1. Setting up a team of people with the skills set that are required
   
2. Sending you project team to a PMI seminar
   
3. Motivating your project team members
   
4. Enhancing the ability of stakeholders to contribute as individuals
   
5. Enhancing the ability of the team to function as a team
   
   

Answer:D&E

(25) 3 major processes in Project HRM:

1. Staff recruitment, project staff planning and team building
   
2. HR planning, Acquire Project Team and Develop Project Team
   
3. Rewarding, salary reviews and penalties
   
4. Staff acquisition, staff training, staff deployment
   
   

Answer:B

(26) A project is defined as:

1. A process of considerable scope that implements a plan.
   
2. An endeavor, which is planned, executed, and controlled; performed by people; and constrained by limited resources.
   
3. A temporary endeavor undertaken to create a unique product or service.
   
4. An objective based effort of temporary nature.
   
   

Answer:C

(27) General management encompasses:

1. Planning, organizing, staffing, executing, and controlling the operations of an ongoing enterprise.
   
2. Business policy, financial management, business economics, contract administration, and legal services necessary for operating an enterprise.
   
3. Business strategy, planning and controlling, organizational behavior, procurement, and personnel administration required for managing the ongoing aspect of a business venture.
   
4. Organizational development, staffing, marketing and sales, procurement, and contract administration as part of an ongoing organization.
   
   

Answer:A

(28) Project management processes can be organized into:

1. Initiating, planning, contracting, executing, and administration
   
2. Designing, developing, testing, and implementing
   
3. Initiating, designing, planning, executing, controlling, and implementation
   
4. Initiating, planning, executing, controlling, and closing
   
   

Answer:D

(29) ___________ must be measured regularly to identify variance from the plan.

1. Stakeholder requirements
   
2. Project performance
   
3. Schedule progress
   
4. Cost and schedule
   
   

Answer:B

(30) A project kick off meeting is usually conducted to:

1. Setup project team and announce the PM assignment
   
2. To draft project charter
   
3. Build up team spirit
   
4. Define project scope and develop WBS
   
   

Answer:A