PMP & ITIL Study Guide

1. Regarding management and leadership all of the following are true except

A. On a project, particularly a larger project, the project manager is generally expected to be the project's leader as well.
B. Technical leadership is of primary importance in project management
C. Managing is primarily concerned with consistently producing key results expected by stakeholders
D. Leading involves establishing direction, aligning people, motivating and inspiring

Answer: B

2. A company has to make a choice between two projects, because the available resources in money and kind are not sufficient to run both at the same time.Each project would take 9 months and would cost $250,000.

1. The first project is a process optimization which would result in a cost reduction of $120,000 per year.This benefit would be achieved immediately after the end of the project.
2. The second project would be the development of a new product which could produce the following net profits after the end of the project:
1 year: $ 15,000
2 year: $ 125,000
3 year: $ 220,000

3. Assumed is a discount rate of 5 % per year.Looking at the present values of these projects' revenues in the first 3 years, what is true?

A. Both projects are equally attractive.
B. The first project is more attractive by app.7%.
C. The second project is more attractive by app.5%.
D. The first project is more attractive by app.3%.

Answer: D

4. A production process has been defined as part of an industrial equipment manufacturing project.The process is intended to produce steel bolts with a length of 20 cm.The acceptable control limits are 19.955 cm and 20.045 cm.
The measurements made at the end of the process yielded the following results:
20.033 cm, 19.982 cm, 19,995 cm, 20.006 cm, 19.970 cm, 19.968 cm, 19.963 cm, 19.958 cm, 19.962 cm, 19.979 cm, 19.959 cm. What should be done?

A. The process is under control.It should not be adjusted.
B. The process should be adjusted.
C. The control limits should be adjusted.
D. The measuring equipment should be recalibrated.

Answer: B

5. What are the 4 stages of team development?

A. Forming, Storming, Norming, Performing.
B. Enthusiasm, Hope, Panic, Solution.
C. Assignment, Kickoff, Training, Communicating.
D. Direction, Motivation, Cooperation, Collaboration.

Answer: A

6. During a software project Earned Value Analysis is performed and gives the following results:

EV: 523,000; PV: 623,000; AC: 643,000.
Which results are correct?

A. CV: +120,000; SV: +100,000.
B. CV: +100,000; SV: +120,000.
C. CV: -100,000; SV: -120,000
D. CV: -120,000; SV: -100,000.

Answer: D

7. Which of the following is not normally an element of the Project Charter?

A. The formal authorization to apply organizational resources to project activities.
B. Work package descriptions.
C. The business need that the project was undertaken to address.
D. The product description or a reference to this document

Answer: B

8. Which process is applied to break down the project into smaller, more manageable elements?

A. Scope Planning.
B. Activity Duration Estimating.
C. Scope Definition.
D. Scope Verification.

Answer: C

9. Which of the following Tools and Techniques are part of Risk Management Planning?

A. Risk planning meetings.
B. Documentation reviews.
C. Data precision rankings.
D. Diagramming techniques.

Answer: A

10. All of the following statements concerning project stakeholders are true except

A. Differences between or among stakeholders should be resolved in favor of the customer.
B. Managing stakeholder expectations may be difficult because stakeholders often have very different objectives, that may come into conflict.
C. Project stakeholders may influence the course of the project and its results.
D. Differences between or among stakeholders should be resolved in the most cost efficient manner consistent with project objectives.

Answer: D

11. Which of the following is the output of Source Selection?

A. Proposals.
B. Evaluation criteria.
C. Contract negotiation.
D. Contract.

Answer: D

11. Which type of leadership is best suited for optimizing team performance in projects?

A. Democratic leadership.
B. Participative leadership.
C. Autocratic leadership.
D. Benevolent authoritative leadership

Answer: B

12. Where is the result node (outcome) shown on a typical Ishikawa or Fishbone diagram?

A. Top.
B.Bottom.
C. Right hand side.
D. Center.

Answer: C

13. A project management team has subcontracted work to a service company. The process of ensuring that this service company's performance meets contractual requirements is called

A. Contract Administration.
B. Staff Acquisition.
C. Contract Closeout.
D. Contract Negotiation

Answer: A

14. What are workarounds in project management?

A. Workarounds are essentially the same as rework.
B. Workarounds are alternative strategies.
C. Workarounds are unplanned responses to emerging risks that were previously unidentified or accepted.
D. Workarounds are activities performed according to applicable contingency plans

Answer: C

15. What are faits accomplis?

A. A French dinner after a kick-off meeting.
B. Unachievable deliverables.
C. Accomplished objectives.
D. Decisions made earlier which limit the options for decision making.

Answer: d

16. During execution of a project which is performed for a customer on a T&M (Time and Material) contract base a new project manager is taking over the assignment.
He discovers that two members assigned to the project have charged time without performing any work.Upon further investigation, he determines that this occurred because there were no other project assignments available for these people.The customer is unaware of these facts.
What should the project manager do?

A. Try to find some productive work for these staff members in the project and leave them on the team.
B. The best thing is to do nothing.The customer will not realize the problem anyway.
C. Try to find a responsible person for the over-assignment who can be made accountable.
D. Take the two people off the team immediately and arrange for the refund of the excess charges to the customer .

Answer: d

17. In the following network logic diagram start dates are defined as early morning, finish dates are evening.
If tasks are scheduled to begin at early start date, what is true?

A. Activity B has a free float of 10 d.
B. Activity B has a total float of 10 d.
C. Activity A has a free float of 10 d.
D. Activity A has a total float of 10 d.

Answer: B

18. Which of the following is not considered to be part of Project Resource Management?

A. Working staff.
B. Materials.
C. Equipment.
D. Time and money.

Answer: D

19. Tools and Techniques of Risk Response Planning include

A. Identifying, quantitative and qualitative analysis, monitoring and control.
B. Avoidance, transference, mitigation, acceptance.
C. Identification, assessment of magnitude and probability, assessment of costs of response .
D. Risk management reviews

Answer: B