PMP & ITIL Study Guide

(91) The successful project managers spend most of their time:

1. Planning with their personnel.
   
2. Planning with top management.
   
3. Talking with personnel.
   
4. Studying project results.
   
   

Answer: C

(92) Cost Plus Percentage of Cost (CPPC) contracts provide:

1. A reimbursement of allowable cost of services performed plus an agreed upon percentage of the estimated cost as profit.
   
2. A reimbursement of allowable costs plus a fixed fee which is paid proportionately as the contract progresses.
   
3. The supplier with a fixed price for a delivered performance plus a predetermined fee for superior performance.
   
4. None of the above.
   
   

Answer: A

(93) Project success depends on a no. of interrelated factors, including time, cost and scope control. The success of any project depends primarily on:

1. Customer acceptance.
   
2. Customer satisfaction.
   
3. Customer compromise in defining its needs.
   
4. Exceeding customer requirements through gold plating.
   
   

Answer: B

(94) Which of the following is the most efficient means of product quality inspection:

1. Acceptance sampling.
   
2. 100% inspection.
   
3. Variable lot inspection.
   
4. A and C.
   
   

Answer: A

(95) Constructive Team Role includes :

1. Investigates, clarifier and closer.
   
2. Compromise, blocker and closer.
   
3. Initiate, encourage and gate keeper.
   
4. Investigates, recognize and summary.
   
   

Answer: C

(96) Pareto Analysis, cause and effect diagrams and flow charts are used in quality.

1. Control.
   
2. Assurances.
   
3. Planning.
   
4. Verification.
   
   

Answer: A

(97) In a multi-cultural environment, it is critical to establish a corporate culture that facilitates:

1. Problem-solving through different approaches.
   
2. Learning and communication.
   
3. Partnerships, strong alliances and joint ventures.
   
4. Negotiations.
   
   

Answer: B

(98) A condition which will lead an organization towards conflict is:

1. Conflict of interest.
   
2. Differentiation in organization
   
3. Resolved prior conflicts.
   
4. Both A and B.
   
5. All of the above.
   
   

Answer: D

(99) The contemporary view of conflict is that:

1. Conflict is bad.
   
2. Conflict is caused by trouble makers.
   
3. Conflict should be avoided.
   
4. Conflict is often beneficial.
   
5. A, B and C.
   
   

Answer: D

(100) In general a project charter covers:

1. Project justification, background, scope, objectives, available resources, organizational responsibilities, a project schedule, estimates, procurement schedule, and any imitations that top management wants to apply.
   
2. Project justification, background, scope, objectives, available resources, organizational responsibilities, detailed project schedules, estimates, and detailed procurement schedules responsibilities, a project schedule, and any limitations that top management wants to apply.
   
3. Project justification, background, scope, objectives, available resources, organizational apply.
   
4. Project scope, objectives, available resources, responsibilities, a project schedule, estimates, procurement schedules, and any limitations that top management wants to apply.
   
   

Answer: D(101) A project manager has increased project costs by US $75,000, but completed the project six weeks earlier than planned. What tool is best described here?

1. Resource leveling
   
2. Duration compression
   
3. Crashing
   
4. Fast tracking
   
   

Answer: C

(102) Which of the following is most true?

1. Lag is the maximum amount of time a task can be delayed without delaying the early start of its successor.
   
2. Lag may be determined by making a forward pass.
   
3. Lag is waiting time.
   
4. Lag is the maximum amount of time a task can be delayed without delaying the project.
   
   

Answer: C

(103) As project manager you should dedicate a primary focus to:

1. Managing changes immediately as they surface.
   
2. Formally documenting all changes.
   
3. Communicating authorized changes to senior management and key stakeholders.
   
4. Preventing unnecessary changes.
   
   

Answer: D

(104) The behavioral responsibilities of a project manager may also include dealing with:

1. Regulatory Personnel
   
2. The legal environment
   
3. Environmental Issues
   
4. All of the above
   
   

Answer: D

(105) The major purpose of project status reports is to:

1. Organize and summarize the information so that all stakeholders were informed
   
2. Inform upper management of the project problems
   
3. Inform the client about the changes that have completed
   
4. Provide information to management and client
   
   

Answer: A

(106) Most project management leadership theories focus on all of the following except :

1. Personal characteristics of the project manager
   
2. Personal traits of the subordinates
   
3. Behavioral styles of the project manager
   
4. Usefulness of authority and power and leadership
   
   

Answer: B

(107) Preliminary Cost estimates are developed during the______ phase of the project:

1. Conceptual
   
2. Planning
   
3. Implementation
   
4. Execution
   
   

Answer: A

(108) Historical records during close-out are useful to __________ and ____________ for future projects:

1. Predict trends, highlight problems.
   
2. Analyze successes, shortfalls
   
3. Analyze strengths, document results
   
4. Justify results, set standards
   
   

Answer: A

(109) Your client informs that his company has a problem with the current design specs of your product and how it will interface with the existing systems. If this occurs, it could be a major problem for your project. The client is coming to your office in one week to discuss the problem and to see what your team can do to overcome this setback. All previous meetings were informal with this client, but now he wants a formal meeting. What should you do to prepare for this meeting

1. Update the schedules and assume an active role since the client has not given you the specifics of the potential problem
   
2. Make sure that the team has increased productivity so the client can see how efficient your team is performing
   
3. Assemble the team and ask them to prepare an agenda for topics to discuss
   
4. Make sure that each team member has his assignment in preparation for any handouts and needed plans
   
   

Answer: C

(110) The definitive terms of a contract are written during which of the following contract phases?

1. Contract phase
   
2. Post award phase
   
3. Award phase
   
4. Pre award phase
   
5. Requirement phase
   
   

Answer: C

(111) A document that formally recognizes the existence of a project is a :

1. Gantt Chart
   
2. WBS
   
3. Project Charter
   
4. Scope statement
   
   

Answer: C

(112) Some organizations are now using 6 Sigma for quality control compared to the usual:

1. 2 sigma
   
2. 3 sigma
   
3. 4 sigma
   
4. 5 sigma
   
   

Answer: B

(113) Reducing the impact of a risk event by reducing the possibility of its occurrence is:

1. Risk avoidance
   
2. Risk acceptance
   
3. Risk mitigation
   
4. Contingency planning
   
   

Answer: A

(114) In which of the following project management process groups are the most time and money typically spent?

1. Initiating
   
2. Planning
   
3. Executing
   
4. Controlling
   
   

Answer: C

(115) ______ recognizes that a project or phase should begin and commits the organization to do so:

1. Initiation Process
   
2. Solicitation Process
   
3. Scoping Process
   
4. Planning process
   
   

Answer: A

(116) A supplier has withdrawn from your project. A new supplier has been retained. His labor forces are due to arrive at the job site tomorrow. You should :

1. Meet with the supplier and his forces and establish yourself as the authority in charge.
   
2. Bring your team in for introductions and establish a communications exchange
   
3. Bring out the communication management plan
   
4. Bring out the project plan.
   
   

Answer: A

(117) A new project manager is about to begin creating the project's scope of work. One stakeholder wants to add many items to the scope of work. Another stakeholder only wants to describe the functional requirements. The project is important for the project manager's company but a seller will do the work. Which of the following would you advise the project manager to do?

1. The scope of work should be general to allow the seller to make its own decisions.
   
2. The scope of work should be general to allow clarification later.
   
3. The scope of work should be detailed to allow clarifications later.
   
4. The scope of work should be as detailed as necessary for the type of project.
   
   

Answer: D

(118) After the kickoff meeting, two team members engage in a casual conversation about the project objectives and deliverables. It is clear they heard different messages during the meeting. One member is so adamant that the other member gives up arguing the point. After talking to the project manager, the second member confirms that the first member is mistaken. At this point, what is the BEST course of action?

1. The second team member should send the other team member an e-mail describing what he discovered.
   
2. At the next project meeting, the team member should ask the mistaken team member to describe his interpretation so the project manager can get everyone on the same page.
   
3. The project manager should send out an e-mail to the team restating the project objectives and deliverables.
   
4. At the next project meeting, the project manager should spend time reviewing a documented scope statement with the goal of identifying this and other false assumptions.
   
   

Answer: D

(119) During project execution, a project team delivers a project deliverable to the customer. However, the customer neither acknowledges the deliverable nor says if it is acceptable, although an approval is required. What is the BEST thing to do?

1. Continue with the project
   
2. Document the situation
   
3. Contact management for help
   
4. Call a meeting of the team
   
   

Answer: C

(120) You are managing a six months project and have held bi-weekly meetings with your project sponsors. After five-and-a-half months of work, the project is on schedule and budget, but the sponsors are not satisfied with the deliverables. This situation will delay the project completion by one month. The MOST important process that could have prevented this situation is:

1. Risk monitoring and control.
   
2. Schedule control.
   
3. Scope planning.
   
4. Scope change control.
   
   

Answer: C